Costa Blanca
Our transparency.
Your peace of mind.
Property care with 360° video follow-up.
Stay in control of your visits from wherever you are, live or on record.
Support in French and in Spanish. Invoicing can be arranged through our French or Spanish company, depending on the service and your situation.
360° follow-up
VillaCare 360° — You keep control.
Every contract includes 360° follow-up: visit identification, hours, history, incident notices and agreement before extra work. Live and recorded viewing cover authorised visits.
- A body-worn camera during authorised visits.
- Identification of each visit.
- Recorded hours.
- A history of the work.
- Incidents and reports.
- Approval before any extra work.
- The owner’s private access.
- Live and recorded viewing of authorised visits.
Follow-up of authorised visits is part of every contract. The private space opens with a client account.
The camera covers only the authorised visit on the property. It is not continuous monitoring of staff.
Owner away
Remote visit
You are not in Spain. An agreed visit can still prepare the care of the house, without a trip just to receive the quote.
The visit
- Access to the home, authorised and arranged in advance.
- A look at the pool, the garden, the interiors and visible repairs.
- Measurements and photographs, only within the authorised scope.
Communication, follow-up and records
- A conversation in French and Spanish, before and after the visit.
- Live follow-up during the session, and the recording in your history.
- A report of the visit and a quote sent without a trip.
France and Spain
French-speaking support for your property in Spain.
VillaCare looks after French, Belgian and international owners.
- French-speaking attention and bilingual commercial care.
- Detailed contracts and quotes, before the visit.
- A preference for invoicing through the French or the Spanish company, taken with the quote.
- The contracting entity and the tax treatment are confirmed before the invoice is issued, especially when the service relates to a property in Spain.
Your decision
From an incident to an agreement
When a visit reveals work that was not in the quote, the decision stays with you.
- 01FindingThe person on site sees a problem.
- 02NoticeThe person in charge is told.
- 03RecordAuthorised photos and video.
- 04ProposalThe repair and the price.
- 05DecisionYou accept or you decline.
- 06WorkOnly what was authorised.
- 07ReportThe visit is recorded and a report is sent.
- 08InvoiceAfter the agreed work.
- Extra work that is not urgent starts only with your agreement: accept, decline or ask for a clarification.
- An emergency follows a safety protocol and, when required, a licensed professional.
- You state a preference for the French or the Spanish company. VillaCare confirms the entity and the tax treatment before the invoice. A VAT exemption is not applied automatically.
Describe your needs and receive a quote.
A request names the province, the municipality and the rhythm you have in mind.
Holiday rentals
Prepare the property for each arrival.
Cleaning between guests for an owner, an agency or a manager. Changing linen that is already in the home is not a laundry service. The 360° follow-up covers the authorised visit.