Your decision
From an incident to an agreement
When a visit reveals work that was not in the quote, the decision stays with you.
- 01FindingThe person on site sees a problem.
- 02NoticeThe person in charge and you are told, through the agreed channel.
- 03RecordPhotos and a video fragment of the authorised visit.
- 04ProposalThe repair and the price.
- 05DecisionYou accept, decline or ask for a clarification.
- 06WorkOnly what was authorised.
- 07ReportThe visit is recorded and a report is sent.
- 08InvoiceAfter the agreed work, from the confirmed company.
- Extra work that is not urgent starts only with your agreement.
- An emergency follows a safety protocol and, when required, a licensed professional.
- A preference for the French or the Spanish company is taken with the quote. The entity and the tax treatment are confirmed before the invoice. A VAT exemption is not applied automatically.